Q. Where can I locate the Reggora instructions?
A. Scroll all the way to the bottom of the page and click the links. You can also click the link directly below to access the most recent video training with Reggora.
Q. Can I start using Reggora right away?
A. Yes for all orders except for VA. VA orders will be ordered out of Appraisal Scope UNTIL June 1, 2021. As of June 1st, all orders will be through the Reggora Appraisal Platform.
Q. What if I don't see my Reggora Widget in FT360?
A. Try restarting your Encompass first. If you still don't see it, reach out to Reggora Support team and cc Will Denslow.
Contact the Reggora General Support line and cc William Denslow at email@example.com
Reggora General Support Line:
Q. Who do I contact if I can't access Reggora?
A. Contact the Reggora General Support line and cc William Denslow at firstname.lastname@example.org
Reggora General Support Line:
Q. How do I access training material for Reggora?
A. See attached Training manual.
Q. How do I order a VA appraisal?
A. VA Appraisals are now ordered through Reggora: https://www.eprmg.net/ResourceCenter/AppraisalForms/OrderingVAAppraisals.pdf
Q. I ordered an FHA Appraisal previously and my FHA Case Number did NOT transfer over to the appraisal order. How do I fix that?
A. This was a system glitch that has been corrected as of 6/22/2020. If you have prior orders where the FHA Case Assignment number did not transfer, you can manually enter it to the existing appraisal order. The FHA Case Assignment number should auto populate to any new FHA Appraisal orders moving forward.
Q. How is the borrower payment captured in Reggora?
A. The preferred method to capture payment in Reggora is to send the Borrower a payment link as this method is more secure than obtaining a credit card authorization. You will choose the Payment method "Collect at Ordering".
Q. I've already collected credit card information to send to my borrower. How do I choose an option to manually enter credit card information so Reggora does not send a payment link to the borrower?
A. You will choose the option "Internal Payment" in the Payment Method field.
Q. How do a process a payment using a company branch credit card?
A. If your branch is approved to use the branch credit card method, you will see an option for "branch credit card" in the Payment method field.
Q. How do I change a payment type for an appraisal order?
A. Navigate to the Appraisal Tab in FT360 > locate your order. First delete the borrower payment link by clicking on Delete option. Then, Click Payment Tab > Click Create Payment and complete the Creating Payment screen. Choose "Add a New Card" to add a new credit card for manual entry.
Q. I am trying to send my borrower a payment link for the appraisal, but I'm getting a hard stop " You may not charge above $______ using this payment option". My appraisal cost is more than it's allowing me to charge the borrower. Why am I getting this message?
A. There system will not allow you to charge the borrower more than the last disclosed LE appraisal fee in FT360.
Q. The appraiser is charging an appraisal escalation fee due to high volume of orders placed. How do I charge this fee to the Borrower and is it a valid COC?
A. An escalation fee from the appraiser is a valid COC. LP would need to add the escalation fee to the Itemization and ask the COC RetailRedisclosure team to send COC for increased fee within 3 days of knowing about the fee. In the Appraisal Tab, LP will need to accept the Escalation fee and then add a note in the Team Conversation tab AND email email@example.com that the escalation fee has been accepted and how to proceed with payment from borrower.
Q. I see COVID appraisal options in the order screen. Can I use these?
A. No. If you see COVID aprpaisal options in the order screen, do NOT use these options. You will order a normal appraial and comment that you would like appraisal flexibiliteis. The PRMG appraisal dept will determine if your property qualifies for COVID appraial flexibilities.
Q. I thought the sales contract would auto populate from FT360 to Reggora?
A. At this time, you will have to manually upload the sales contract and any attachments via Reggora Widget > eVault option.
Q. What is the difference between Team Conversation and Vendor Conversation?
A. Team Conversation is between PRMG Appraisal Dept and Branch. The AMC does not see this conversation.
Vendor Conversation will only appear as an option once the appraisal order is assigned to an appraiser. This conversation is between the AMC and the branch.
Q. How do I toggle between Team Conversation and Vendor Conversation in the Reggora Widget?
A. Once the appraisal order is assigned to an appraiser, Vendor Conversation will be visible. You can click on the tab for the conversation you'd like to access...Team Conv or Vendor Conv.
Q. How do I update the file contacts in Reggora for auto notifications?
A. In the Reggora Widget, go to Edit Contacts and add/remove file contacts for auto notifications.
Q. How do I customize my personal email notifications if I don't want email notifications for every appraisal order status? (ie...you only want notifications for payment complete, inspection scheduled and report completed).
A. In FT360 > Appraisal Tab > click user icon > select Profiles Info in dropdown > Edit > Enable Custom Notifications > Click Custom Notifications tab, update as applicable and Save. See attached instructions labeled Reggora Changing Notifications with screen shots.
Q. My primary point of contact for the Appraiser is the realtor cell phone number, but the Reggora order isn't showing it...why?
A. Previously, the Reggora system was using only the primary phone contact field, but it is now setup to use both the primary phone and cell phone fields for orders going forward 6/18/2020.
Q. What happens if I choose the RUSH option when I order the Appraisal?
A. Choosing the RUSH option will populate a RUSH date to the Due Date field, which you can edit if you prefer a differet date request. A RUSH fee will automatically be applied to the order.
Q. How do I place an Appraisal order on HOLD?
A. Navigate to "Order Actions" in either the Reggora Widget or in the Appraisal Tab within your order. Choose the drop down option for HOLD.
Q. How do I cancel an appraisal order?
A. At this time, appraisal cancellations need to be requested through firstname.lastname@example.org. Only the PRMG appraisal team has access to process an order cancellation.
Q. How do I place a follow up order like a 1004D Final Inspection ?
A. Navigate to the Reggora Widget and click on Place a new order. Choose the product type for the Follow up Order and complete the order screen. Click on Create Order tab.
Q. Why is my borrower being contacted to schedule the appointment with the appraiser on a purchase?
A. If your AMC is Nationwide, they have a courtesy email going to the borrower. Nationwide is currently working to fix this setting/auto email to the borrower to only fire on refinances. Sample email below:
Your suggested dates will be sent to the assigned appraiser and he/she will contact you via phone to confirm the actual appointment. (Appraiser's Info:Justin Lamicella at 732-644-1268 or email@example.com)
Q. The Paid receipts to do now show the Borrower name and is an issue for closing. Can we fix that?
A. This has been escalated to Will Denslow at Reggora and is being worked on for resolution as of 6/15/2020
Q. How do I order a Desk Review in Reggora?
A. Go to the Reggora Widget in FT360 > Choose New Order > Desk Review > Payment link will be sent to Borrower. All Desk Reviews will be sent to Valuation Partners vendor. Reggora will auto assign Valuation Partners. You will also need to manually re-upload the original appraisal pdf in the eVault with the new Desk Review order.
Q. How do I order a Reconsideration of Value (ROV)?
A. In FT360 > Appraisal Tab > locate your order. Go to the Submissions tab > Request Reconsideration of Value. See attached instructions labeled Reggora ROV Order Instructions with screen shots.