A Flood Certificate should be ordered when each new file is opened (except for TBD loans). You do NOT need credentials to order a Flood Certificate. You can order a Flood Certificate from the Borrower Summary Screen in FT360 (DO NOT order from the Services Tab in FT360).
FT360 Borrower file > Borrower summary > Subject Property Info Section > Click Order Flood.
Order Type should be "New" and check the box for "Life of Loan with Census".
Most orders will process immediatly and give an electronic Flood Cert which will download direct to DocVelocity automatically once the user "Saves" in FT360. On occasion, a Flood Cert will require a "Manual Research" and may take a couple days. Corelogic will email the manual research certificate to the user and/or you can access the completed certificate from the "Order History/Status" tab in the Flood Service order screen.