Day 1 Certainty -The Work Number Instructions
Click on the hyperlink above to access Branch Ops/Sales instructions on how to properly use The Work Number for Fannie Mae's Day 1 Certainty. Day 1 Certainty can provide validation of employment, income and assets through Fannie Mae, giving the branch and the borrower a more streamlined process on Conventional Fannie Mae loans.
| Corporate Office Receptionist | 8am–6pm | M-F | 951-278-0000 |
| IT Department IT/Tech Team LOS Systems (Encompass/DV) Web Portals | 6am-6pm | M-F | 951-547-5712 |
| Broker Concierge | 7am–6pm | M-F | 951-432-3700 |
| Secondary & Lock Desk | 6am–5pm | M-F | 951-547-6110 |
| Compliance | 8am–5pm | M-F | 951-278-0000 |
| Disclosure Desk | 7am–5pm | M-F | 951-278-0000 |
| Appraisal | 6am–6pm | M-F | 951-278-0000 |
| Marketing | 8am–5:30pm | M-F | 951-278-0000 |
| Broker Services | 7am–5pm | M-F | 951-278-0000 |
| Licensing | 7am–5pm | M-F | 951-278-0000 |
| Human Resources | 8am–5pm | M-F | 951-278-0000 |
| Training/Resource Center | 8am–5pm | M-F | 951-278-0000 |
| Reporting/BI | 8am–5pm | M-F | 951-278-0000 |
NOTE:All Office Hours PST M-F
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