Processing Overview I is a general overview of loan processing navigation in FT360 and processing procedures, originally taught during Orientation week. Click on the hyperlink above to access the covered materials.
Processing Overview I
Articles in this section
- State Marital and Signature Requirements
- Tax Transcript Ordering Guidelines - 4506-C
- Self Employment Training
- Branch Processor/Opener Training invite
- Encompass FT360 Vendor Videos
- COVID-19 Self-Employed Borrower Analysis LO/Processor Call
- HMDA Most Common Hardstops and Errors
- Fannie Mae / FNMA / DU Resources
- FHLMC / Freddie Mac / LPA Resources
- MCC FL Training - Hilltop Securities
| Corporate Office Receptionist | 8am–6pm | M-F | 951-278-0000 |
| IT Department IT/Tech Team LOS Systems (Encompass/DV) Web Portals | 6am-6pm | M-F | 951-547-5712 |
| Broker Concierge | 7am–6pm | M-F | 951-432-3700 |
| Secondary & Lock Desk | 6am–5pm | M-F | 951-547-6110 |
| Compliance | 8am–5pm | M-F | 951-278-0000 |
| Disclosure Desk | 7am–5pm | M-F | 951-278-0000 |
| Appraisal | 6am–6pm | M-F | 951-278-0000 |
| Marketing | 8am–5:30pm | M-F | 951-278-0000 |
| Broker Services | 7am–5pm | M-F | 951-278-0000 |
| Licensing | 7am–5pm | M-F | 951-278-0000 |
| Human Resources | 8am–5pm | M-F | 951-278-0000 |
| Training/Resource Center | 8am–5pm | M-F | 951-278-0000 |
| Reporting/BI | 8am–5pm | M-F | 951-278-0000 |
NOTE:All Office Hours PST M-F
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